FAQ

Frequently asked questions

Where can I see shipping rates and delivery estimates?

Shipping options are shown during checkout based on your destination and the items in your cart.

Will I receive tracking details?

When tracking is available for an order, we send it by email after the package is dispatched.

How do I contact Tekryu about an existing order?

Email support@tekryu.com and include your order number plus the email used at checkout.

What if something arrives damaged or not as expected?

Send us your order number and clear photos of the issue so we can review the quickest next step.

Where can I read the latest policy details?

See our Shipping Policy and Refund Policy pages for the current store information.